Wildheart Animal Sanctuary Ticket Portal

Terms & Conditions

Terms and Conditions & refund policy

Please check our website for opening times.

Tickets cannot be used in conjunction with any other offers or events being run by the zoo unless expressly noted.

Children under the age of three go FREE. Children up to and including the age of 16 must be accompanied by an adult. Proof of age and/or carer status will be required upon entry for students, seniors and disabled guests. Island residents are required to bring a utility bill or driving license for proof of address. One carer is admitted free for every paying guest with a disability.

The Wildheart Trust is unable to give refunds or exchanges for tickets bought online or at the admission desk. Tickets are valid only for the date they are booked and cannot be transferred to another date.

We cannot refund tickets for the reason of adverse weather conditions. Use of the ticket implies agreement with our sanctuary guidelines. The ticket remains the property of The Wildheart Trust and is not for re-sale and is non-refundable. The management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to request guests to leave the park at any time.

We always endeavor to ensure that as many exhibits as possible are available for view by visitors. We may, however, without any prior notice and, without refund or compensation, change the opening hours of the sanctuary, close the sanctuary or any part of it temporarily, remove some animals from show to the public, restrict the number of visitors having access to the sanctuary and/or suspend or cancel any attraction or entertainment due to, without limitation, capacity, adverse weather conditions to ensure the safety, security of our animals, our visitors, employees.

Early Bird Admissions must leave the sanctuary by 10:00am. An option to upgrade your ticket on the day may be given if the daily cap has not been exceeded.

The Wildheart Trust is a registered charity. Our missions is to inspire and empower people to take positive action to protect our planet and the animals we share it with.

Proudly partnered with :